Jump to content

Fitbit customer service sucks


Recommended Posts

Just a PSA...

 

I have gone 12 rounds with them on my versa watch I was given to me on my birthday in november 2018. Approximately 30 emails since it died on June 18th and numerous DMs on twitter( maybe 10?)

 

They constantly talk in circles and ask the same questions over and over again. I told them that IT WAS DEAD. WILL NOT CHARGE. Still, same circle of questions.

 

Got a garmin instinct today. I've dealt with garmin in the past with a HH GPS and they replaced it the very next day.

 

Fitbit sucks and if you want to buy something from them I hope it doesnt break. Good luck.

 

 

Link to comment
Share on other sites

It used to be excellent. 

I went from being a literally day 1 user of their first product to switching to an Apple Watch when they wouldn't replace an item that was a replacement for an item that had the same issue 2 years ago (plastic pulling up from the screen where it connected to the band. known issue, they had no problem replacing them in the past, then offered me $10 off.)

they used to have great customer service with subpar QA. 

Link to comment
Share on other sites

My wife chatted with Fitbit for 10 minutes when her Versa stopped charging.  They replaced it, although it took 20 days of shipping both ways.
I've had Garmins for years and their customer service is great.

Your wife has tits. Op does not.

Also, your post sounds like the plot of a movie.
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.



×
×
  • Create New...