I pulled a coupon for a 2023 Topps Adley Rutschman signed card last year and registered it with Topps. They sent it out via Fedex and required a signature. Well, no one was home and the driver left the "We came by but didn't drop the package" note. I called Fedex and they said I could leave a note on the Fedex tag, approving it to be dropped without signature. i did that and left it on the door. The next day, there was another Fedex tag but no package. I took that tag and the original, duct taped them to an 8.5x11 piece of paper with the words "I authorize this FEDEX package to be left with signature per FEDEX guidelines" printed on it. 3rd day (this was a Friday and is important based on what happens later), another note that it was not left and was being returned to the sender.
So I call Topps the next business day (Monday) and was pissed. The person I spoke too sent me to another person and then I got transferred to a third. This person tells me that there is nothing we can do until the package arrives back from FEDEX and I can't request it to be resent until then. I wait a two days to give it time to be returned (Wednesday). Nope, still not there/returned. I call back on Friday, nope still nothing. I forgot about this until the following Friday. Yep, it's been recieved, matter of fact it show as being recorded as returned on the day I originally called (the previous Monday.) I get told "Mr. Macanudo, we're sorry but the timeframe on claiming the item has expired once it was returned. That is 10 days from the day Fedex initiated the return (the orginal Friday of the 3rd and last delivery attempt.) WTF.
I asked if they had record of my calls last week and what was discussed. They did. I asked them "If I called three times last week and was told the item was not yet received, how could I request that it be resent." Crickets and then "Mr. Macanudo, we're sorry but the timeframe frame for claiming the item has expired." I fucking lost and after a few unkind comments asked for a supervisor. I got transfered to someone who heard my plight and then had to transfer me again because they were in fulfillment and "the timeframe for claiming had expired." I asked who I could talk to about the whole situation and got transferred again but the line went dead. I gave up.