Yeah, we got lucky. The unit wouldn't turn on at all. We had a1air come out and they spent about 10 minutes looking at the units before telling us we needed a whole new unit. It was February, so I said no and bought a couple of window units.
Don't know how my wife found Medley, but the tech came out. Spent about an hour or so and cme back and basically said "They're right you need a new unit. But that's not why it won't turn on. You have a fuse or wire (or something, I don't remember) that's burnt out. I can get it up and running for about $200. I'll be honest with you, once it gets into the upper 90's/low 100's its probably not going to keep you house under about 85. But with the window units, it can get you through summer. Help y'all plan a little bit and call us in February when we're slow and probably give you a better deal."
And when we did have the sales guy come. it was about 10K less that what a1air quoted. And he could have easily upsold me on some stuff, because I asked about duct work and a bigger unit. He basically told us that it would be a waste of money for how our house was set up.