Man, that's some damn good service right there. The big names around Austin would just upsell you to the next tier if they had a part missing, to the tune of a couple grand more. Used to use Precision religiously, but when Fox Service bought them out, it went WAY down hill.
They came out a few months ago to troubleshoot the indoor unit not working. Sent a greenish tech, and they triaged the unit for a good 2 hours, replaced the transformer then put a fan motor on order. Given this was a Friday afternoon around 4, they couldn't get the motor in hand until at least the next day. I called the office the next day, and swapping the fan motor is considered a new install, so they had to assign a different tech to return and install the unit, and installers only work M-F 8-5 hours, so had to sit the entire weekend. Fast forward to Monday, they tried to duck out for another no AC call, but the tech had already talked to me, and I told him the situation, and he came early and swapped the motor for me.
Now 2 months later, they come out for an annual maintenance on the system, and they stated we really need to clean the fan (the one they pulled 2 months prior to swap the motor) and it was $800 to clean it since they'd have to pull it again. Could have easily taken a brush to it for 2 minutes while it was out of the system and knocked off all the dust and debris before mounting the new motor, but that would have made too much sense, right?