Condescending IT cunts who can't fathom that you've done everything correctly, yet there might be a bug in their system.
Yesterday, I'm trying to download some documents from a vendor site that I need for clients. Couple of them DL no problem, then I go to another section for the others (this is another bitch altogether - the vendor used to email you 1 pdf that included the entire set of docs, and now they are piecemealed all over their site and it takes 20 DL to get the full set), and get an error message. OK cool - hit the support button and email in w/ my issue, asking them to email me the documents I can't DL. Get an email today saying they don't see anything on their end, and I need to log out of VPN, clear cookies, etc. I do all of that, reboot my computer just to make sure it's all reset, and still no joy. Reply saying the issue persists and ask for them to please email me the documents.
Get a call from one of their IT guys offering to help, so we start going through the suggestions and it's clear he thinks I'm the dumbass and his system is infallible - mind you, this website was re-done like 3 months ago and while it looks flashier and shinier than the previous version, it takes forever which = sucks, afaic. He asks if I can DL the docs on Edge or FF, and I tell him I don't know, because I don't use those. He says he's just trying to help me get what I need and I remind him that since I don't use those browsers, this isn't a solution. As I'm trying to log in via Edge, the password won't work and he's being condescending again, saying i must have fatfingered the PW, and when I say it's C/P, he basically says I'm C/P'ing the asterisks, not the actual PW...even though I'm C/Ping the actual PW, because I can P it into a .txt file just fine.
As I'm about at the end of my rope w/ this prick, he has a moment of clarity and tells me that now that he's digging into it a little more, it seems they did a system reboot of some kind recently and my account and some others didn't get something or other so he is going to have to delete my account and I'll have to start over in a couple of hours. Fucking shitbreath son of a bitch.