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Lerka Lerka

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Posts posted by Lerka Lerka

  1. 12 hours ago, AUS-97HORN said:

    so I called TxTag and they told me that my account had a backend "glitch" that was causing the account to not register properly.  in the words of Office Space, they fixed the glitch. 

     

    and I was able to finally start from the beginning, click on the reactivation link and it finally accepted my email and allowed me to change my password

    Well, if it’s anything like I’ve experienced, then the fun is just beginning. 

  2. Oh and after talking with TxTag this morning at the number I posted above, the customer service rep told me they had no idea when credit card auto replenish feature would work again and that I should check my account weekly to make sure it doesn’t run out of funds and replenish manually.  I said so, what , I have to do y’all’s job? And he said, unfortunately, yes.  Don’t waste your time with them, just settle it all up, close account and be done. I’ve wasted A LOT of time messing with the incompetence of TxTag.  It’s maddening. Don’t waste your time. 

    • Hook 'Em 1
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  3. 1 hour ago, DalTxHornFan said:

    I had the same problem.  I moved over to NTTA.  Very easy to do online.  No problems thus far.

     

    9 minutes ago, Brisketexan said:

    This is EXACTLY what we've been dealing with.  Functionally, we just cannot use our TXTAGS anymore -- TXTAG just won't let us.  Why?  Who the fuck knows.  They just won't.

    So, I'm going to try one more phone call, and then we're just going to start over with an entirely new toll authority, get new tags, etc., because it is functionally impossible to use TXTAG anymore.  It's actually kind of amazing.

     

    1 hour ago, DalTxHornFan said:

    I had the same problem.  I moved over to NTTA.  Very easy to do online.  No problems thus far.

    Just set up NTTA account online. Easy, less than 10 minutes. Waiting to receive new tags in mail and for TxTag / CTRMA billing dispute to be resolved before I close TxTag account. Should have done this months and many headaches ago. 

  4. Ok, so I’m giving up on TxTag. Beyond ridiculous. Credit card won’t auto replenish and I’m having to pay CTRMA separately with fees and non toll tag rates.  Or dispute with TxTag so they can tell CTRMA it was their fault. Maddening. TxTag has basically given up and told me it’s my problem.  So stupid. 
     

    btw - here’s a better number to contact TxTag - it’s the violation enforcement team: (512) 874-9500. 
     

    So has there been a general consensus on which other toll company to switch to?  NTTA? EZTAG?

    TIA

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