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Posted

I could not get my monitor to work through the Surface dock yesterday morning and after rebooting was getting an error message that appeared to be related to Avast. I attempted to delete Avast (so I could reinstall) and reboot and it has not been able to restart since.

When trying to reboot, it is just showing the restart screen on a loop. Eventually I was able to get to the Surface UEFI screen, and after trying to reboot from there am getting some type of "Network" error message (but it just continually goes through that loop as well).

I have tried everything I can think of with (VERY) limited technical skills and can't get to the recovery screen. Anyone have any suggestions? And if not suggestions on where to take it in Northeast Williamson County? (Hutto/Georgetown/Round Rock)

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Posted
19 minutes ago, immamac said:

Your SSD failed. 

Well that sounds....less than ideal. Any hope of recovering anything recent? And suggestions on where to take it in the aforementioned (or North Austin) area?

F*** me, I hate technology sometimes...

Posted

There's definitely a shot. Seems like it still recognizes something. I'd buy a new m.2 and install it and then reload the OS and buy an external USB m.2 adapter and plug it in and see what you can read off. 

How old is this thing? 

Posted

7 years, but I wanted something that would (theoretically) last a while so it is (was?) an 8th Gen i7 with 16GB RAM and 512GB SSD.

The rest of your post might as well have been in hieroglyphics/way above my head. Will start looking for computer shops up here--many thanks for the help, Imma!

Posted
29 minutes ago, smoothlonghorn said:

7 years, but I wanted something that would (theoretically) last a while so it is (was?) an 8th Gen i7 with 16GB RAM and 512GB SSD.

The rest of your post might as well have been in hieroglyphics/way above my head. Will start looking for computer shops up here--many thanks for the help, Imma!

I can help you just DM me. 

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