Long story short, I switched from Spectrum to Frontier on Friday. In my neighborhood, Spectrum kept dropping service.
Anyway, I've been on chat or on the phone for at least 7 hours since Friday. The help desk in India probably thinks I'm batshit crazy at this point. I think the assistance they've provided has been utterly useless. I had 500 MBPS with Spectrum. The Frontier plan is supposed to be 1 gig. When Spectrum worked, I NEVER had an issue with lagging internet/video. Since Friday, watching tv has been a nightmare. For example, I timed clicking on an HBO Max movie to actual video at 47 seconds. IOW, I got the spinny/loading icon for 47 seconds after pressing play. Frontier is all...
1. Put your router in a centralized spot. The router is in the exact same spot as where the Spectrum router was.
2. Perhaps there are obstacles. Nope. Same spot PLUS I added an extender over the weekend for the devices upstairs. The exact same TVs that are lagging now worked just fine under Spectrum WITHOUT the extender.
3. Maybe you have too many devices connected. Nope. Same devices; nothing new.
4. "On our end, we're showing close to 1,000 MBPS being delivered." Running tests on OOKLA and another app, I'm getting anywhere from 15 to 85MBPS.
I plugged the fiber cable directly into one of my desktops, and it ran slowly as well. So, I don't think it's the router but I can't convince them it's the cable because, according to their remote tests, I'm getting proper service. I'm not sure where to go from here. I'm trying not to turn into a Karen, but good gosh this is frustrating.