Okay, in a TINY bit of fairness here....she called asking for something very specific that most churches don't exactly keep on hand. So, an answer of "we don't have any formula for you" is not a "wrong answer." It is an incomplete answer, for sure. For example, if you called our home church and asked for formula, the answer would be "we do not have any on hand. But, we work closely with Manos de Cristo, and they keep a supply on hand. How about we call them, and connect you with them so you can get what you need?" Most churches don't have every possible resource at hand, but most decent ones (and yeah....I realize that these days, there are a shitload that don't fall anywhere on the "decent" spectrum) have a list of resources they know of and/or work with, and will work to connect people with those resources.
So, this particular stunt did prove a point that has a lot of truth to it, but did so in a way that was misleading at least in part. Again, plenty of the targets of her ire deserved it because their response was shitty from the get-go, but not all churches who didn't directly provide baby formula neglected their call.