I was on this flight:
https://www.nbcchicago.com/news/local/southwest-airlines-flight-chicago-austin-diverted-turbulence/54391/
We knew there was going to be turbulence because there were storms in the area. It was a bumpy ride almost right from takeoff. The pilots flew between two strong storm cells and the plane just dropped, nose first, and it really felt like the pilots had lost control of the plane. My wife was holding our infant son and she had to "catch" him mid-air. They grounded the plane in Kansas City to make sure there was no structural damage to the plane. We ended up waiting around for an hour and a half because one of the flight attendants would not get back on the plane. She got in a big argument with her superior in KC and basically said, "you can go ahead and fire me because I'm not getting back on that plane. I'm driving home from here." When we landed there were news cameras waiting to interview passengers. That really, really sucked. It was terrifying.