I was ready to burn down my closest Chase branch last week. Sent a $395 payment via Zelle on the Chase website. Start getting calls from a random number - not the number I already have saved for Chase, because I have unknown callers silenced. They leave a message that it's Chase Fraud, so I call back. Ostensibly, they want to verify that I am making the payment on purpose, I wasn't scammed, etc. They couldn't have been a bigger pain in the ass. Asking me what the payment was for, so I tell them "fraternity alumni dues" which is exactly what is written in the notation of the transaction. What's that? What's that for? Motherfucker - it's clear that I sent it, and I don't need to bulletpoint what my fucking dues are. Denied. Try again later. Mind you - my whole account is also frozen now, not just the Zelle payment, which is not frozen, but cancelled altogether. Call back to try again. 1st security question asks what state my SSN card was issued - I'm an army brat and got my SSN at like 6 months...none of the provided state options are anywhere I lived. 3rd security question asks what color my 2014 Toyota 4Runner was - I have had 2 2014 Toyota 4Runners, in different colors. She tells me to pick one - wrong, apparently, so denied again. Was coming out of my fucking skin. Finally crack the code on the next call (different security questions), get the payment sent through, and immediately text the guy I was sending it to to cuss him out for making us use Zelle. Couple hours later I see him in the comments telling guys they can just Venmo him. *this close* to murder.