My tenant in the guesthouse bought a $3,000 LG fridge when he moved in 3 years ago. The icemaker has broken 3 times, and each time it took LG over a week to send somebody out, then another couple of weeks to make the repair. Now, the whole motherfucker is broken. It's stuffed full of food that's rotting. They told him he could have a repair appointment in 7 days. So he's got to live without refrigeration for 7 days. I've lent him my small outdoor beer fridge, and the excess capacity in my deep freeze. I know this, because I work from home, and he always asks me to let the repairman in his house.
I had an LG washer. Big sticker on the front says "DIRECT DRIVE MOTOR 10 YEAR WARRANTY".
About 2 years in, it takes a shit, and, based on the behavior of the machine, I'm 100% sure it's a motor failure.
I call LG. They tell me that for $270, they will come out and repair the machine. I say, "OK, but if it's a motor failure, there's no charge, right?"
"It's a $270 fee, and we will fix whatever is wrong with the machine"
"BUT THE MOTOR HAS A 10 YEAR WARRANTY"
"Whatever is wrong, we will fix for $270 dollars".